News from GCCS

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European Contact Centers Faced Problem with the Cloud

According to a new research report that was released today by Information Services Group (ISG) (Nas..

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Call Center Response Time
in 2022

According to a report, Indian call centers saw performance declines in parameters such as response ..

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What Does a
Call Center Do

A call center is a functional team in the service department that takes inbound and outbound phone ..

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