Customer Service, Technical Support, Complaint Management, Order Management, IVR Services, Qualitative / Quantitative Reporting
Inbound call center is a methodology based on attracting target customers by accompanying them through the entire process from first contact with a brand to brand loyalty. Inbound call center methodology consists of a series of non-intrusive Based on the type method. An IVR (Interactive Voice Response) is an automated telephone system that allows callers to interact with a computer-controlled telephone system through keypad dial tone input or voice response. You can also transfer calls or offer self-service options.
IVR (Interactive Voice Response) phone systems have become so popular that we have heard recorded messages and interacted with virtual assistants on the phone countless times.
