What is Call Center Outsourcing
We will answer and manage all your interaction with the clients ( Phone , email , social media ...) through our staff , system , management and in our location . While you will have full access to all recorded interaction and report to ensure the proper service.
How dose it works
By diverting all communication channels to our core call center system and at the same time we build the knowledge document and training material for the agent to answer in proper and professional way . All of that will be under international standard KPI ( Key performance Indicators ) and Quality Scoring
Why to do it
For a very big list of reasons Such as : Cost effective , experience on field , flexibility in managing calls flow , the latest world class systems , no recruiting and turn over problems , fast to deploy and headache free .
Welcome to GCCS
Gulf Contact Centers is a leader in the Call Center outsourcing industry with provision of services all over Kuwait.
We offer diverse experience and our services cater to 25 of the biggest ranked corporate and companies, and government institutes in this region. We have offered our management services to various banks in Kuwait, telecommunication companies, insurance providers, airlines, giant retailers and e-business establishments.
Our management experience remains unparalleled in Kuwait. Our systems are world-class and you can avail of our services in KIPCO, one of the most luxurious towers that you will come across in this country.
We are the preferred outsourcing contact for our valued clients because they are aware that we are totally focused on their core business. We are always at your service with call-center solutions that are hassle-free. You can expect enhanced customer experience when you deal with us.