Inbound Call Center

Inbound Call Center

Inbound Call Center Solutions of GCCS

Customer Service, Technical Support, Complaint Management, Order Management, IVR Services, Qualitative / Quantitative Reporting

Inbound call center is a methodology based on attracting target customers by accompanying them through the entire process from first contact with a brand to brand loyalty. Inbound call center methodology consists of a series of non-intrusive Based on the type method.

An IVR (Interactive Voice Response) is an automated telephone system that allows callers to interact with a computer-controlled telephone system through keypad dial tone input or voice response. You can also transfer calls or offer self-service options.

IVR (Interactive Voice Response) phone systems have become so popular that we have heard recorded messages and interacted with virtual assistants on the phone countless times.

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