Gulf | Contact Center Services

Full Call Center Outsourcing

Full Call Center Outsourcing Services Of GULF CCS

Technology Outsourcing

Technology Outsourcing Services Of GULF CCS

Manpower Outsourcing

Manpower Outsourcing Services Of GULF CCS

Operation Management

Operation Management and
All Services Of GULF CCS

Operation
Management

Operation Management and
All Services Of GULF CCS

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Key for Successful Relationship

Successful Relationship

Successful Relationship
  • Focus on business objectives
  • Focus on business objectives
  • Trust
  • Flexibility
  • Communication
  • Responsiveness to needs
  • Provision of Value-Added Services
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Industries & Partners

GCCS always strive to expand its service sectors. Therefore we served clients more than 10 sectors such as:

Public Sectors

The central government has many departments that serve the people. Government programs can involve thousands of citizens.

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Banks

All tasks such as accessing account balances, troubleshooting online transactions, and outsourcing to financial services call centers provide everything you need and nothing you d do not.

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Telecommunication

High call volumes, understaffed call center agents, and long wait times are normal in the telecommunications industry.

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Health

Telephone calls, our staff can help you run emergency and medical services hotline, follow nurse triage guidelines, evaluate pharmaceutical company representative leads, and respond to email and live chat applications.

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Transportation and Aviation

High call volumes, understaffed call center agents, and long wait times are normal in the telecommunications industry.

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All Sectors

Food & Beverage, Automotive and more sectors...

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In-House- Contact Center, Inbound Channels, Outbound Channels...

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What Do We Offer ?

The GULF Contact Center was founded in 2010 to enable small and big business networks to provide a high class service to their customers through their contact centres.

Since then, the platform has grown into an amazing network of service partners that offer authentic customer service experiences. We have been customer experience innovators since the beginning, and we keep getting better.


  • External / In-House Solution
  • Inbound
  • Outbound
  • Quality
  • Omni Channel
  • More...

LATEST

News From GCCO

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2023-12-16 18:55:37

Call Center Response Time in 2022

According to a report, Indian call centers saw performance declines in parameters such as response time, connecting, and time to...

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2023-12-16 18:54:23

European Contact Centers Faced Problem with the Coud

According to a new research report that was released today by Information Services Group (ISG) (Nasdaq: ISG), a growing number...

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outbound call centers kuwait
2023-12-16 18:52:47

Outbound Call Centers in Kuwait

Outbound call centers in Kuwait play an essential role in Kuwait's business landscape by serving as a vital link between...

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Why Gulf Contact Center Outsourcing ?

Do what you do best and outsource everything else. Cost efficient, quicker implementation, resources management (trainings, vacations, indemnity, residencies, insurance, sick leaves), reduction of staff turn over, consistency in service offered.

20 years of experience

Care as much as you

Single POC

Cloud-based Outsourcing

More than just calls

Best practices

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Highest quality of
training and continuous improvements

From network and device management to security, we're bringing IT together for an integrated, overarching approach.

Quality Standards

Desire to progress is our leaders ambitions. To improve our performance and assure offering a world class service to its clients and their customers, as well as it staff. To achieve this, GCC acquired the ISO certifications through one of the most well known approved ISO organizations. Those certifications are:



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ISO 14001:2015

Environmental
Management System

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ISO 45001

Occupational Health And Safety
Management System

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ISO 9001:2015

Quality
Management System

See all the certificates of GCCS.

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